Support Services
"Responsive, reliable and expert technical support to keep your systems and your business running."
Support Services
Whether you're challenged with monitoring and managing agreements, or chasing a resolution for a piece of technology that's gone wrong, our focus is to help you get things back up and running smoothly.
Our Team
Many businesses face similar challenges with limited resources and skillsets; that's where our Support Services come in, offering the vital manpower needed to drive your business ahead.
Non-technical:
We solve the headaches and interruptions that come with tech troubles, helping users smoothly overcome software or device challenges.
On-site support:
Our on-site support can be tailored to your needs, whether it be for scheduled days, specific projects or even full-time contracting.
1st/2nd line services:
We offer full 1st line support based on bespoke solutions that can include 2nd line specialist knowledge, so your personnel get responsive and effective assistance day in, day out via phone, email or portal, delivered through our extensive partner network.
Our Technology
We ensure that your technology continues to work seamlessly.
Technology is on the most-part reliable, but once in a blue moon, things do go wrong. Our Technology Support Services are there to enable you to get back up and running, quickly and efficiently.
Technical:
Our support experts quickly assess issues with complex hardware software, coming up with the best and quickest way to resolution.
Hardware repair:
Our Support team can troubleshoot hardware issues. If the problem cannot be resolved remotely, an engineer will be sent to site.
Break-fix for end-user and print devices:
Whether a device is on-site or at the home of a remote worker, Support Services will get an engineer to take care of it, so staff remain productive wherever they are.
